1. Q:

   What kind of pets do you allow? Do you permit exotic pets?
   A:

   Dogs, Cats & Birds. No, we do not permit exotic pets.
2. Q:

   How many pets may I have?
   A:

   2
3. Q:

   Are there any deposits, special fees, or monthly charges to have a pet?
   A:

   A one-time pet fee is required, based on pet weight.
4. Q:

   Is my security deposit totally refundable?
   A:

   Yes, less any damages or balances.
5. Q:

   If I get a job transfer, can I break the lease?
   A:

   Yes, fees and notice requirements apply.
6. SEE MORE QUESTIONS
7. Q:

   What utilities are included in my lease?
   A:

   Water, sewer and trash.
8. Q:

   How long is the term of the lease?
   A:

   12 months.
9. Q:

   Do you accept leases for short terms?
   A:

   Yes, 7 & 9 month lease terms are available with an additional premium.
10. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    By calling the management office or placing your request through our resident portal
11. Q:

    When is my rent payment due?
    A:

    Rent is due on the 1st of the month and late after the 3rd.
12. SEE MORE QUESTIONS
13. Q:

    What day of the month am I liable for a late charge?
    A:

    Late charges are assessed on the 4th.
14. Q:

    Will you accept electronic payments from my bank?
    A:

    Yes, you can pay your rent online for FREE through a checking account through our Resident Portal. You can make single payments or automatic withdrawals.
15. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    Payments can be made online.
16. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    Guests are allowed to stay up to 14 consecutive days with written permission from Management.
17. Q:

    Do you have reserved parking?
    A:

    No.
18. SEE MORE QUESTIONS
19. Q:

    I have a motorcycle, where can I park it?
    A:

    In a parking space.
20. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    Yes.
21. Q:

    Can I install my satellite dish at my apartment?
    A:

    Yes, but it can only be mounted on a tripod on the balcony. It is not allowed on any surfaces of the apartment exterior, or mounted on any apartment building structure.
22. Q:

    Do you have cable services?
    A:

    Comcast & AT&T U-verse* are our main provider here on property for cable, though you may also have a satellite if your balcony permits it. Residents are responsible for their own cost. AT&T U-verse is only available in select apartments.
23. Q:

    Will you accept my delivery packages for me?
    A:

    Yes, although we do not accept large packages, electronics, and do not take liability for your packages.
24. SEE MORE QUESTIONS
25. Q:

    Do you have a list of Preferred Employers?
    A:

    Yes.

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Please Click the box below to be redirected to our Authorized and Secure Resident Portal.

MAINTENANCE EMERGENCIES

Maintenance requests will be completed in a timely manner. Non-emergency requests will be completed between 9:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays.  Maintenance requests will be handled after hours if they are emergencies. We define EMERGENCIES as situations which:

Present a danger to people....

• Fire - Please call 911 first
• No electricity
• Broken or non-working doors, locks, windows
• No heat (when outside temperatures are below 50°)

• No air conditioning (when a heat advisory has been issued) - Please note maintenance cannot work on HVAC's after dusk.

• No water

• Commode not functioning (when only one in an apartment)

Present danger to property...

• Flooding
• Broken pipes

After business hours, emergency maintenance requests can be reported to the answering service via the management office phone number. The answering service will attempt to contact the on-duty maintenance staff, who will either call or come by the dwelling to determine the appropriate course of action

• Report water leaks and mold immediately.

THE MANAGEMENT OFFICE PHONE NUMBER IS:

 954-749-8991